Refund & Cancellation Policy

1. Overview & Commitment

At Menuvyn, we believe in transparent, straightforward pricing. We want you to feel confident in choosing our digital menu and restaurant management tools. This Refund & Cancellation Policy outlines how cancellations and refund requests are processed for our software subscriptions, payment add-ons, and in-venue dining services.

2. SaaS Software Subscriptions (Pro & Ordering Tiers)

A. Cancellation Policy

You may cancel your recurring subscription (Pro or Ordering tier) at any time directly from your Dashboard → Billing settings. There are no cancellation fees, long-term contracts, or penalties.

Upon cancellation, your subscription remains fully functional until the end of your current pre-paid billing cycle (the "subscription period end"). After this date, your account will gracefully revert to our Free Tier without deleting your dishes or categories.

B. 7-Day Money-Back Guarantee (First-Time Upgrades)

We offer a no-questions-asked 7-Day Money-Back Guarantee for restaurant operators subscribing to a paid tier (Pro or Ordering) for the very first time. If Menuvyn does not meet your expectations, email us at mniamatmarjan@gmail.com within 7 days of your initial payment date, and we will issue a full refund of your subscription fee.

C. Annual Plans & Subsequent Renewals

For annual subscription plans, refund requests submitted within 14 calendar days of annual renewal may be eligible for a pro-rated refund minus any processing fees incurred. After 14 days, annual subscriptions are non-refundable, but cancellation will stop all future automatic renewals.

3. Sri Lankan Bank Transfer Slip Payments

When paying via direct bank transfer or CDM cash deposit:

• Verification: Our administration team reviews and verifies bank deposit slips within 24 hours of submission.
• Rejected Slips: If a submitted deposit slip is rejected due to illegible receipts, mismatched amounts, or invalid reference numbers, you will receive an explanatory note in your billing portal and may re-upload corrected proof.
• Refunds: If you accidentally double-transferred or sent funds in error, contact support with proof of transfer and your bank account details. Confirmed excess funds will be refunded via bank transfer within 3–5 working days.

4. SMS Marketing Broadcast Credits

SMS marketing credits are pre-paid utility units utilized to send promotional broadcast alerts and order notifications through telecom carrier gateways.

Because telecom infrastructure costs are incurred upon allocation, purchased SMS credit packages are strictly non-refundable once added to your restaurant balance. Unused credits remain valid for 12 months from the date of purchase.

5. In-Restaurant Diner Food Orders & Guest Transactions

If you are a dining guest seeking a refund for meal preparation, incorrect items, food quality, or dining service:

• Direct Merchant Resolution: Please speak directly to the restaurant floor manager, cashier, or server at the venue. All culinary and in-person refunds are handled exclusively by the independent restaurant establishment.
• Online Payment Errors: If you were billed twice for a single order due to an online payment gateway error, please provide your order code and receipt tomniamatmarjan@gmail.com, and our technical team will coordinate an immediate gateway reversal with the merchant.

6. Chargebacks & Dispute Process

We encourage all users to reach out to our support team before initiating a chargeback or dispute with your bank or credit card issuer. Most billing questions or errors can be resolved quickly and amicably. Fraudulent or abusive chargebacks may result in immediate suspension of account privileges.

7. How to Request a Refund

To request a refund under our guarantee or report a billing discrepancy: